Privacy Policy

Last updated: 19 December 2024

Infinite Destinations Limited operates a platform called Royal Bookings, which enables users to explore, discover, and reserve travel experiences worldwide. Throughout this Privacy Statement, these services are collectively called our “Services.”

The information you and others provide us enhances our capability to offer more personalized, relevant, and valuable Services. We understand that entrusting us with your personal information is built on trust. We take this trust seriously and are dedicated to furnishing you with helpful information, products, and Services tailored to the information you share. Equally significant, we are committed to upholding your privacy when you engage with our website or utilise our Services, and we are transparent about how we use the information you entrust to us. Please carefully review this privacy and cookies statement (“Statement”) to acquaint yourself with our privacy practices.

This Statement clearly and understandably outlines how we collect, use, and handle your information. It also outlines your rights, how to exercise them, and how to contact us. Please examine this Statement thoroughly to familiarise yourself with our approaches to information and privacy. 

You acknowledge and affirm that you have read this Statement by accessing our website, whether through a computer, phone, tablet, or similar device (each referred to as a “Device”).

We extend our Services to users in various countries and territories with differing laws and customs. This Statement offers a general overview of our privacy practices. Furthermore, this Statement furnishes specific details relevant to users residing in particular regions or countries.

Information Gathering and Processing

When you engage with or utilise our Services, Royal Bookings collects and manages information about you to enhance the delivery of our Services in a more personalised and pertinent manner. Some information is collected passively through our servers, cookies, or similar tracking technologies. 

Additionally, we gather information from various sources, including yourself, affiliated entities, business partners, and other independent third-party sources. If you access our Services by clicking through from a third-party website or visiting third-party websites via our platform, those websites may share information regarding your usage of their service with us. Any data obtained from third-party websites may be amalgamated with the information you provided directly. The collected information may include, but is not limited to, the following:

  • Contact details, encompassing name, phone number, and postal and email addresses (both hashed and unhashed)
  • Billing and payment information, such as bank account details, credit card number, cardholder name, expiration date, authentication code, and billing address
  • Documentation supporting travel and planning, including identity verification documents, if voluntarily provided by you
  • Username and password
  • Media content like photos, reviews, social posts, and videos submitted by you
  • Geolocation data
  • Device specifics, such as access timestamps and details about the Device used (e.g., IP address, software or internet browser used, preferred languages, unique Device identifiers, and advertising identifiers)
  • Online activity, comprising visited pages, reviewed content, and apps used
  • Purchase and booking history
  • Details about your travel plans and preferences
  • Communications exchanged with our customer service team, including both inbound and outbound calls
  • Information provided to third-party companies for social media platform logins, including publicly available data such as name, age range, and email addresses

Additionally, in cases where you have furnished it, we may gather information about other travelers, including their email addresses and further pertinent travel-related details. If you provide us with information regarding other individuals, it is imperative that you obtain their consent and ensure they comprehend and accept how their personal information will be utilised, as outlined in this Statement.

Moreover, in addition to the categories above, we may also collect specific location information if your Device has been configured to transmit such data via its privacy settings or if, for instance, you have uploaded photos tagged with location information.

Information Utilisation and Objectives

To ensure a personalised and pertinent experience when utilising our Services, Royal Bookings uses information about you in various ways, including but not limited to:

Registration and contractual agreements:

  • Facilitating the registration and management of your account, granting you access to and utilisation of our Services
  • Assisting in the facilitation of your bookings
  • Processing payments or credits
  • Offering promotional incentives such as competitions, gift cards, rewards, cash back, and discounts

Enhancement of our Services:

  • Utilising your information for analytical purposes to enhance our Services
  • Providing you with an optimised experience by categorising users based on factors like usage patterns, interests, and demographics
  • Sending survey or market research invitations

Personalization and customization:

  • Notifying you about special offers, prize draws, competitions, and Services available from us, our affiliates, or partners that may be of interest
  • Customising your experience, including making inferences about your interests and preferences based on your activity and tailoring the ads displayed to you both on and off our website

Communication:

  • Facilitating communication between you, our partners, and/or affiliates
  • Monitoring and recording your calls or interactions with us, such as communications with our customer service or sales teams, or tracking your interactions with our emails using pixels and similar technologies
  • Hosting your reviews, ratings, photos, videos, and other content
  • Responding to your inquiries and feedback

Legal Compliance:

  • Resolving disputes or addressing issues
  • Preventing fraud and other potentially prohibited or unlawful activities
  • Complying with applicable laws, responding to legal requests, preventing harm, and safeguarding our rights as well as the rights of other users and third parties
  • Providing payment services, including detecting and preventing money laundering, fraud, and security incidents, complying with legal obligations, and enforcing payment terms of service

Please be aware that if automated decision-making is utilised to process your personal information, appropriate measures will be implemented to protect your rights and freedoms, including your right to seek human intervention.

Information Disclosure

To facilitate certain aspects of our Services, Royal Bookings may need to share information with specific third parties under the following circumstances:

Our Corporate Family: We share information with companies within our corporate family to provide details about products and services related to travel that may interest you. This sharing helps us understand how you engage with our group companies’ websites, apps, and services. These affiliated companies and their websites adhere to this Statement and all relevant laws governing the transmission of promotional communications.

Experience Providers and Travelers: We may disclose travellers’ personal information to experience providers to fulfil bookings through our Services. Likewise, we may share the personal information of experienced providers with travellers, particularly in disputes between the two parties.

Service Providers: We share information with select service providers who assist in facilitating our Services, including transaction processing.

Business Partners: We may share information about you, your Devices, and your usage of our Services with trusted business partners. For example, we may share information to facilitate payments for services promoted on our partners’ websites. Such sharing typically occurs under written agreements that include confidentiality, privacy, and security provisions. Please note, however, that we do not govern the privacy practices of these third-party business partners.

Social Media Platforms: When you opt to share information with third-party social media platforms while using our Services, handling such information is subject to the privacy policies of those platforms and your chosen privacy settings.

Advertising Networks: We may share information about your interests with advertising networks and data aggregators. 

Other Third Parties: External parties may support us in collecting information or facilitating the delivery of tailored online advertising. We may share audience segments and hashed email addresses with third parties for customised advertising. These third parties are contractually obligated to collect or access information solely for permitted functions. If they assist us in processing operations, they will act as data processors on our behalf.

Certain device operating systems may offer opt-out options for specific types of information sharing, including with advertising networks. You can adjust your device’s privacy settings anytime to disable location information collection and sharing. However, disabling location sharing may impact certain features we offer. We recommend contacting your device manufacturer or mobile service provider for assistance with privacy settings.

Additionally, we may disclose your information if we, in our sole discretion, believe such disclosure is necessary:

  • To comply with legitimate and enforceable subpoenas, court orders, or other legal processes; to assert or exercise our legal rights; to defend against legal claims; or as otherwise mandated by law. In such instances, we reserve the right to raise or waive any legal objection or right.
  • To investigate, prevent, or take action concerning illegal or suspected illegal activities; to safeguard and defend the rights, property, or safety of Royal Bookings, our customers, or others; and in connection with our Terms and Conditions and other agreements.
  • In connection with corporate transactions such as divestitures, mergers, consolidations, asset sales, or, in rare cases, bankruptcy.

Information Preferences

You can make choices regarding the handling and utilisation of your information by Royal Bookings. You can access, modify, or deactivate your account by navigating to our website “Profile” section. Furthermore, you can:

  • Opt for your preferred method of communication with us.
  • Choose not to furnish certain information, although it may be required to access specific features on our website.
  • Opt out of collecting specific geolocation data (e.g., by disabling location services for our app in your phone’s settings). Please note that disabling location sharing may impact certain functionalities of our Services.
  • Deactivate your account directly from your Profile. We may retain certain information linked to your account (including past transactions) for internal purposes, such as backups, fraud prevention, dispute resolution, investigations, our legitimate business interests, and legal compliance, for the duration necessary to fulfil the objectives outlined in this Statement.

You also have the option to unsubscribe from promotional communications, including travel-related opportunity emails, by following the instructions provided in any such email we send.

Information Regarding Minors

Royal Bookings’ Services are not designed for minors, whom we define as 

(i) individuals aged 18 years or under, or the age of privacy consent specified in your jurisdiction, or 

(ii) individuals who lack the legal capacity to enter into agreements when data processing is based on a contractual basis.

We will only collect or process information concerning minors under exceptional circumstances. There may be instances where we need to gather the personal information of minors as part of our Service, such as when the personal information is necessary for an experience-related reservation. 

However, we will only collect minors’ personal information with the explicit consent of a parent or guardian. Should we discover that we have processed the personal information of a minor without valid parental or guardian consent, we will promptly erase such information.

Data Transfers

Royal Bookings provides its Services to users situated in various jurisdictions. If transferring your information to other countries, we will handle and safeguard that information by the terms outlined in this Statement and compliance with relevant legal provisions.

Data Security

At Royal Bookings, we have instituted effective administrative, technical, and physical security measures to safeguard your information. Access to personal data is strictly limited to authorised personnel, who may only access it for authorised business purposes. We utilise encryption protocols when transmitting your information between your device and our systems and between our systems and those of the parties with whom we share data. 

Additionally, we employ firewalls and intrusion detection systems to mitigate the risk of unauthorised access to your information. While we take comprehensive measures to protect your data, we cannot guarantee absolute security against unauthorised entry or usage, hardware or software failures, or other unforeseen circumstances beyond our control.

Data Removal and Storage

Royal Bookings will preserve copies of your information for the duration of your account’s existence or as required for the purposes outlined in this Statement unless prolonged retention is mandated by applicable law. Furthermore, we may retain your information for the duration necessary to establish, exercise, or defend legal rights.

Tracking Technologies

At Royal Bookings, we aim to ensure that your interaction with our Services is seamless, efficient, and beneficial. To achieve this goal, we use cookies and similar technologies to enhance your browsing experience, bolster website security, and deliver pertinent advertising.

Cookies, small text files automatically placed on your Device when visiting almost any website, are integral to this process. Stored by your internet browser, cookies contain basic information about your internet usage. Each time you revisit a website, your browser sends this cookie information back, enabling the website to recognize your device and enhance your experience by providing personalised content. In addition to cookies, we employ tracking technologies such as pixels, SDKs, and server logs, which serve similar functions. These technologies also assist in remembering your login details, eliminating the need for repetitive entries, and aiding in understanding your preferences.

Most advertising networks provide mechanisms to opt out of advertising cookies.

Please note that declining certain cookies may impact your access to specific functionalities and areas of our Services, potentially resulting in degradation or restriction.

Our utilisation of any information collected through cookies adheres to this Statement and is accessible via a link on every page of our website.

Updates to Our Statement

At Royal Bookings, we reserve the right to revise this Statement in the future. Should we deem any changes significant, we will notify you through one or more of the following methods: sending you a communication outlining the modifications, displaying a notice on the website, and/or publishing an updated Statement. The date of the most recent update will be indicated at the top of this Statement. We encourage you to revisit this page periodically to ensure you know the latest version and to stay informed about any updates regarding our privacy practices.

Europe and the UK

This GDPR Statement pertains to individuals within the European Economic Area (“EEA”), including those residing in the United Kingdom. While this GDPR Statement complements our primary Statement, in cases of conflict between the two, the GDPR Statement takes precedence for individuals in the EEA.

Controller of Personal Data and Local Representative

Infinite Destinations Limited serves as the data controller for the personal information we collect.

The contact details of data controller are: 

  • Registration address: Office 1.04b 25 Clarendon Road, Redhill, Redhill, Surrey, United Kingdom, RH1 1QZ
  • Phone number: +442045771264
  • Email: [email protected]

Your Rights under GDPR

As a user, you possess certain entitlements concerning your personal information. These rights regarding your data comprise the following:

The right to request access to your personal information allows you to obtain a copy of the personal data we hold about you.

The right to request rectification of your personal information if it is inaccurate. Additionally, you have the option to supplement any incomplete personal information we possess, considering the purposes of the processing.

The right to request deletion of your personal information if:

  • Your personal data is no longer necessary for the purposes for which we collected or processed it or
  • You withdraw your consent if the processing of your personal information is based on consent and no other legal ground exists; or
  • You object to the processing of your personal information, and we do not have a compelling, legitimate ground for processing or
  • Your personal information is unlawfully processed or
  • Your personal information must be erased to comply with a legal obligation.

The right to object to the processing of your personal information. We will adhere to your request unless we have a compelling overriding legitimate interest for processing or need to continue processing your personal information to establish, exercise, or defend a legal claim.

The right to restrict the processing of personal information if:

  • The accuracy of your personal information is contested by you for the period during which we must verify the accuracy of the personal data; or
  • The processing is unlawful, and you oppose the deletion of your personal information and request restriction or
  • We no longer require your personal information for processing, but you require your personal information for legal claims or
  • You have objected to the processing for the period during which we must verify overriding legitimate grounds.

The right to data portability.

Where feasible, you can request that we transfer this personal information to a third party. This right is applicable only if it concerns confidential information you have provided, where the processing is based on consent or necessity for the performance of a contract between you and us. The processing is conducted by automated means.

Additionally, you have the right to complain to your national data protection authority.

Usually, you will not be charged a fee to access your personal information (or to exercise any of the other rights described in this Statement). However, we may charge a reasonable fee if your request is unfounded, repetitive, or excessive.

We may need to request specific information from you to aid in confirming your identity and ensuring your right to access your personal information (or to exercise any of your other rights). If you use a third party to submit a data request on your behalf, we may need to take reasonable measures to verify the authenticity of the request. These measures are in place to safeguard against disclosing personal information to unauthorised individuals. To expedite our response, we may contact you to request further information regarding your request. Several of your rights can be exercised through the personal information section of your account. You can submit a request by clicking here to exercise your other rights.

Data Usage and Legal Grounds

At Royal Bookings, we ensure that your personal information is utilised only in circumstances permitted by law or with your consent.

In compliance with GDPR, we utilise your personal information under the following circumstances:

Usage of Information:

Registration and contractual agreements:

  • Where it is necessary to fulfil the contractual obligations we have entered into or are about to join with you.

Enhancement of our Services and customization:

  • Where it is necessary for our legitimate interests (or those of a third party) to provide or enhance Services, including our interest in delivering improved and personalised Services, provided that your interests and fundamental rights do not outweigh those interests.

Communication:

  • Information usage might be essential to fulfil your contract if you are a registered user.
  • Where our legitimate interests (or those of a third party) must communicate with you, provided that your interests and fundamental rights do not outweigh those interests.
  • In cases where information usage requires your consent, we will seek your prior approval.

Legal Compliance:

  • Where it is necessary to comply with our legal obligations.

International Data Transfers

Your personal information may be stored or transferred to countries outside the European Economic Area (EEA) and the United Kingdom for the purposes outlined in this Statement. To ensure the proper protection of your personal information when stored or transferred outside the EEA and the UK, we take the following precautions:

  • We adhere to applicable laws and implement appropriate safeguards to ensure similar protection for your personal information.
  • Transfers of personal information are conducted to countries recognized by the European Commission as providing an adequate level of protection or to countries that do not offer sufficient protection but have their transfers governed by the standard contractual clauses of the European Commission or other suitable cross-border transfer solutions to ensure the proper protection.

By utilising our Services, you acknowledge and understand that your personal information may be transferred to our facilities and third parties with whom we share it, as outlined in this Statement.

United States

Disclosures

Royal Bookings makes the following disclosures in addition to the details provided in the Statement:

We may collect, disclose, and use various categories of personal information for business and commercial purposes, including Identifiers/Contact Information, transactional details, commercial data, Internet or electronic network activity details, geolocation, visual and audio information, and inferences derived from the above.

Sensitive personal information we may collect includes government identification cards, such as driver’s licences, and precise geolocation data.

We collect and utilise these categories of personal information for the business and commercial purposes outlined in Section 2 of this Statement.

To the extent permitted by applicable law, we may disclose these categories of personal information for the commercial and business purposes described in this Statement to the categories of third parties outlined in the above sections.

We may “sell” or “share” categories of personal information, including Identifiers/Contact Information, Internet or electronic network activity details, and inferences drawn from the above. These categories may be shared or sold to or with the categories of third parties for the commercial or business purposes outlined in above sections.

California Privacy Statement

California laws provide this California Privacy Statement and applies to California residents, supplementing our overall Statement with additional disclosures and rights.

Your California Rights

California residents have the following rights:

Access: You may request disclosure of the categories and specific pieces of personal information collected about you, as well as information regarding the sources, business or commercial purpose, disclosure, and sale of your personal information.

Deletion: You may request deletion of your personal information, subject to certain exceptions.

Correction: You can request correction of inaccurate personal information.

Do Not Sell or Share My Personal Information: You may opt out of selling or sharing your personal information with third parties.

To exercise these rights, contact us in writing at Infinite Destinations Limited, Ground Floor, 38 Spital Square, London E1 6DY.Residents may designate an authorised agent to act on their behalf. We may need to verify your identity before processing your request.

Multi-State Privacy Statement for Virginia, Connecticut, Colorado

This Multi-State Privacy Statement is provided pursuant to applicable state laws and applies to Virginia, Connecticut, and Colorado residents, supplementing our overall Statement with additional disclosures and rights.

Residents of Virginia, Connecticut, or Colorado may exercise the following rights:

Confirmation/Access: You can request confirmation of whether we process your personal information and access to the personal data we hold about you.

Deletion: You can request the deletion of your personal information.

Correction: You can request correction of inaccurate personal information.

Opt Out of Sale: You can opt out of the sale of your personal information.

Opt-Out of Targeted Advertising: You can opt out of targeted advertising based on personal information from your online activities.

To exercise these rights, contact us through our privacy portal or in writing at Infinite Destinations Limited, Ground Floor, 38 Spital Square, London E1 6DY. Residents may designate an authorised agent to act on their behalf. We may need to verify your identity before processing your request.

Contact Us

If you have any questions or concerns about this Privacy Policy, please feel free to contact us: