Refund Policy

Last updated: 19 December 2024

Welcome to Royal Bookings!

This Refund Policy outlines the guidelines and procedures regarding refunds for bookings made through our platform. As an intermediary between customers and travel product/service suppliers, Royal Bookings aims to provide transparent and fair refund processes while adhering to the terms and conditions set by our suppliers.

Please read this policy carefully to understand your rights and responsibilities regarding refunds. If you have any questions or concerns about this policy or any aspect of our services, please don’t hesitate to contact us using the information in this document.

Thank you for choosing Royal Bookings for your travel needs. We are committed to ensuring a positive experience for all our customers.

Intermediary Role

Royal Bookings is an intermediary between customers and suppliers of travel products and services. We facilitate bookings on behalf of customers, but ultimately, the terms and conditions of the supplier govern the refund policy for each booking.

As a booking company, we rely on various suppliers ranging from hotels to flights and beyond. While we strive to provide seamless experiences, unforeseen circumstances may arise. In such instances, we aim to address them promptly and effectively, ensuring your satisfaction. Should a major change occur, you may be eligible for a refund, reflecting our commitment to resolving issues beyond our control.

Supplier Refund Conditions

Royal Bookings cannot provide refunds if the terms and conditions of the supplier explicitly forbid refunds. Customers are advised to carefully review the supplier’s refund policy before the supplier’s booking.

Requesting a Refund

If you believe you are entitled to a refund despite the supplier’s refund policy, you may submit a refund request to Royal Bookings via email at [email protected]. We will review your request and coordinate with the supplier on your behalf.

Please note that Royal Bookings will act solely as an intermediary in processing refund requests. While we will advocate on your behalf, we cannot guarantee a refund if the supplier’s terms and conditions do not permit it.

Standard Refund Policy

In cases where the supplier’s terms and conditions permit a refund, Royal Bookings will adhere to the following standard refund policy:

  • All bookings are fully earned upon payment and are generally non-refundable. However, customers may be eligible for a refund up to 30 days from the booking date, excluding bookings with service or departure dates within these 30 days. Refunds are only possible under certain conditions before the provision of services. Once the service has been provided, the booking is considered fulfilled and non-refundable.
  • If you are dissatisfied with the quality of the service provided, not the booking process, you must address your concerns directly with the service provider in accordance with their terms and conditions.
  • Refunds will be issued to the original form of payment used for the booking.
  • Processing times for refunds may vary and are subject to the policies of the payment provider and financial institutions involved.
  • Any fees or charges incurred by Royal Bookings in processing the refund may be deducted from the refund amount.
  • Refunds may be subject to administrative fees or cancellation penalties imposed by the supplier.
  • The refund terms depend on the Supplier and are the issue of their refund policies and terms. Please review the supplier’s refund policy for the terms of the refund.

Contact Us

If you have any questions or concerns regarding our refund policy, please contact us:

  • Email: [email protected]
  • Phone: +442045771264
  • Website: https://royal-bookings.com/contact-us/

Changes to This Refund Policy

We reserve the right to update or modify this refund policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this refund policy periodically for updates or changes.